Privacy policy

This Privacy Policy describes how MOONHUB® Shop (the “Website,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit moonhub.ch (the “Website”), use our services, make a purchase, or otherwise interact with us in connection with the Website (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a Website visitor, or any other person whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect, among other things, changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last Updated” date, and take any other steps required by law.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal data in accordance with the categories listed below. The information we collect and use varies depending on your interaction with us.

In addition to the specific purposes listed below, we may use the information collected from you to communicate with you, provide or improve the Services, comply with all applicable legal obligations, enforce all applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal data do we collect?

The type of personal data we collect depends on how you interact with our website and use our services. When we use the term “personal data,” we are referring to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly From You

The information you provide to us through our services may include:

• Contact information, including your name, address, phone number, and email address.

• Order information, including your name, billing and shipping addresses, payment information, email address, and phone number.

• Account information, including your username, password, security questions, and other information used for account security.

• Customer support information, including the information you provide in your communications with us, such as when you send a message through the Services.

Some features of the Services require that you provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect About Your Use

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our website and your account, your device and browser information, your network connection, your IP address, and other interaction data with our Services.

Information Received from Third Parties

We may receive information about you from third parties, including vendors and service providers who collect data on our behalf. These include:

• Companies that support our website and services, such as Shopify.

• Payment processors that collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment.

• When you visit our website, open or click on emails we send you, or interact with our ads, we or third parties may automatically collect certain information through online tracking technologies.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing products and services.

We use your personal information to provide you with the services and to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipping; facilitating returns and exchanges; and providing other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to sync your account with other Shopify services you may wish to use. In this case, Shopify processes your data in accordance with its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising.

We may use your personal data for marketing and advertising purposes, such as to send marketing and promotional messages via email, text message, or mail, and to display advertisements for products or services to you. This may include using your personal data to better tailor the services and advertisements on our website and other websites. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products pursuant to Article 6(1)(f) of the GDPR.

Security and Fraud Prevention.

We use your personal data to detect, investigate, or take appropriate action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password, or other login credentials with third parties. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Article 6(1)(f) of the GDPR.

Communication with You and Service Improvement.

We use your personal data to provide you with customer support and to improve our services. This is in our legitimate interest to be able to respond to you, provide you with effective services, and maintain our business relationship with you, in accordance with Article 6(1)(f) of the GDPR.

Cookies

We use cookies to operate and improve our website and services (including storing your actions and preferences), to conduct analytics, and to better understand user interaction with the services (in our legitimate interest to manage, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our website to better tailor the services, products, and advertising on our website and other websites.

Most browsers automatically accept cookies by default. However, you can configure your browser to remove or reject cookies using the browser settings. Please note that removing or blocking cookies may impair your user experience and may cause some of the services—including certain features and general functionality—to not work properly or to become unavailable. Furthermore, blocking cookies cannot completely prevent us from sharing information with third parties, such as our advertising partners.

How We Share Personal Data

Under certain circumstances, we may share your personal data with third parties for the purpose of fulfilling a contract, for legitimate purposes, and for other reasons subject to this Privacy Policy. These circumstances may include:

• With service providers or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).

• With business and marketing partners to provide you with services and deliver advertising to you. Our business and marketing partners use your data in accordance with their own privacy policies.

• when you instruct us, request us, or otherwise give us your consent to share certain information with third parties—for example, to send you products or through your use of social media widgets or login integrations—with your consent.

• with our subsidiaries or otherwise within our corporate group, in our legitimate interest in conducting a successful business.

• In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce all applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal data and sensitive personal data about users for the purposes set forth above under “How We Collect and Use Your Personal Data” and “How We Disclose Personal Data”:

Category

· Identifiers, such as basic contact information and certain order and account information

· Commercial information, such as order information, purchase information, and customer support information

· Internet or other similar network activity, such as usage data

· Geolocation data, such as locations determined via an IP address or other technical means

Categories of Recipients

· Service providers and third parties that provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)

· Business and marketing partners

· Affiliates

We do not use or disclose your personal data without your consent or for the purpose of identifying you.

User-Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, that content is public and accessible to everyone.

We have no control over who has access to the information you make available to others, and we cannot guarantee that parties who have access to this information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information you disclose or receive from third parties.

Third-Party Websites and Links

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies as well as other terms and conditions. We make no guarantees and assume no responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on those websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms, without any restriction on its use by us or third parties. Our inclusion of such links does not automatically constitute an endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or legal guardian of a child who has provided us with their personal data, you may contact us using the contact information provided below and request the deletion of such data.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal data from individuals under the age of 16.

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Furthermore, the information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to share sensitive or confidential information with us.

How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute and apply only under certain circumstances. In certain cases, we may refuse your request to the extent permitted by law.

· Right of Access/Information: You may have the right to request access to the personal data we hold about you, including details on how we use and share your data.

· Right to Erasure: You may have the right to request the erasure of the personal data we hold about you.

· Right to Rectification: You may have the right to request the correction of inaccurate personal data we hold about you.

· Right to Data Portability: You may have the right to receive a copy of the personal data we hold about you and, under certain circumstances and subject to certain exceptions, to request that this data be transferred to a third party.

· Restriction of Processing: You may have the right to ask us to stop or restrict the processing of your personal data.

· Withdrawal of Consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.

· Right to Object: If we deny your request, you may have the right to appeal our decision. You can do so by replying directly to our denial.

· Manage communication settings: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option provided in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as those regarding your account or orders.

You can exercise these rights as described on our website or by contacting us using the contact information provided below.

We will not discriminate against you if you exercise any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before we can provide a substantive response to your request. In accordance with applicable laws, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before we accept such a request, we must receive proof from the representative that you have authorized him or her to act on your behalf. In addition, we may need to verify your identity directly with you. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact information provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact information listed below or by submitting your complaint to your local data protection authority. For the European Economic Area (EEA), you can find a list of the relevant data protection supervisory authorities here.

International Users

Please note that we may transfer, store, and process your personal data outside the country where you live. Your personal data will also be processed by employees, as well as third-party service providers and partners, in these countries.

When we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements from the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our data protection practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us, send us an email at info (at) moonhub.ch, or contact us at Seefeldstrasse 86, 8008 Zurich, CH.

In accordance with applicable data protection laws and unless expressly stated otherwise, we are the data controller for your personal data.