Yes, you can send your order back within 7 days of receipt, as long as the goods are unused and in its original condition. Please note that personalized or specially made products cannot be returned.

To arrange a return, please contact us by email at Love (at) Moonhub.ch and enter your order number. We will then send you instructions for returning the article.

As a rule, the return end costs are taken over by the customer, unless it is an error on our part (e.g. false or damaged items). In this case we take over the return costs.

Once we have received and checked your return, a voucher for the purchase amount will be issued to you, usually within 5-10 working days. This voucher is valid for three months from the date of issue. You will be notified by email as soon as the voucher has been processed and issued.

Unfortunately, a direct exchange is not possible. If you want another article, please send the original article back and give up a new order.

As soon as we have received your return, you will be notified by email. The reimbursement takes place after checking the article.

Yes, personalized or tailor -made articles are excluded from the exchange and return.